Infinite Uploads handles videos in two different ways, and which one you used decides where the video lives and how you remove it. Most "I can't find my video" or "how do I delete my video" questions come down to identifying which path was used. Start here.
First: confirm the video is actually with Infinite Uploads
A video only lives in our cloud if your site is connected to an Infinite Uploads account and the plugin is active. If your dashboard shows an upload tool that is not labeled Infinite Uploads (for example a different plugin name), that tool stored your video, not us, and you'll need to manage it there.
To confirm Infinite Uploads is installed, look for an Infinite Uploads menu and a Media → Infinite Uploads screen in your WordPress dashboard. If neither exists, your videos did not go to Infinite Uploads. See "How do I know if my site is connected to Infinite Uploads" for the full check.
The two upload paths
There are two places a video can end up, and they behave differently.
Video Library (transcoded streaming): videos uploaded through the Infinite Uploads Video Library are automatically transcoded into multiple resolutions and played through our adaptive streaming player. These appear on the Infinite Uploads → Video Library page, not in the standard Media Library.
Media Library (stored as-is): videos uploaded through the normal WordPress Media Library are stored and served from our cloud and CDN, but they are not transcoded. These appear under Media → Library like any other file.
Both store and serve through Infinite Uploads once your site is connected. The difference is transcoding and the player.
Finding a video
If you used the Video Library:
Go to Infinite Uploads → Video Library. Every uploaded video shows as a card with a thumbnail, title, length, and size, along with its current status (Uploaded, Processing, Transcoding, or Finished). If a video is still Processing or Transcoding, it exists but isn't ready to embed yet.
If you used the Media Library:
Go to Media → Library and search by the exact filename. WordPress search can be unreliable, so also switch to list view and sort by date to spot the file directly. Open it and confirm the File URL points to https://xxxxx.infiniteuploads.cloud/, which means it is being served from our cloud.
If you don't see it in either place: the upload may not have finished, the site may not be connected, or the video was uploaded through a different tool. Open a support ticket with the filename and a screenshot of your dashboard menu and we'll trace it.
Deleting a video
Video Library uploads:
Go to Infinite Uploads → Video Library, find the video card, and use the delete option on that card. That removes the video and its transcoded versions from our cloud.
Media Library uploads:
Delete the video from Media → Library the same way you'd delete any attachment. Deleting a file in the Media Library is automatically mirrored to Infinite Uploads cloud storage, so it is removed from the cloud too. Note: your storage usage figure refreshes about once every 24 hours, so freed space may not show instantly even though the file is already gone.
Uploaded through a different tool:
If the video was added by a plugin that isn't Infinite Uploads, deleting it in our screens won't apply. Remove it through that tool, or in your Media Library if it landed there.
Quick reference
| You uploaded through | Find it at | Delete it from |
|---|---|---|
| Infinite Uploads Video Library | Infinite Uploads → Video Library | The video card's delete option |
| WordPress Media Library | Media → Library | Media → Library (mirrors to cloud) |
| A different / third-party plugin | That plugin's screen | That plugin's screen |
Still stuck?
If you've confirmed the site is connected and still can't find or remove a video, open a ticket at https://infiniteuploads.com/support/ with the filename, which upload path you think you used, and a screenshot of your WordPress dashboard menu. We'll point you to the exact spot.