We’ve made it easy to cancel your Infinite Uploads plan whenever you need to. If you’re running into issues or missing a feature, reach out to us first. We’re building new features all the time and want to hear what you need.
How to Cancel Your Plan
You are responsible for canceling your plan. Your plan is set to auto-renew, unless otherwise canceled. Our support team can cancel your subscription on your behalf if you’re having issues.
- Log in to your Infinite Uploads account at infiniteuploads.com.
- Go to the Member Dashboard and click Payments & Billing (infiniteuploads.com/account/billing/).
- Click Open Billing Portal.
- Click Cancel Plan, then confirm by clicking the blue Cancel button.
That’s it. The cancellation takes effect at the end of your current billing cycle, so you’ll still have access until then.
If You’re Still on a Free Trial
If you cancel during your trial, you won’t be charged. You can keep using the service until the trial period ends. If you fail to cancel your free trial, you will be charged once the free trial is up. If you have trouble completing the cancellation yourself, contact us and we’ll cancel it for you.
Before You Cancel: Download Your Files
This is the most important part. When you use Infinite Uploads, newly uploaded media syncs only to the cloud. It does not stay on your local server. If you’ve also used the “delete local files” option to free up disk space, then ALL of your media exists only in the cloud.
That means if you cancel your plan and then deactivate or delete the plugin without downloading your files first, your media will be gone. Broken images, 404s, and potentially permanent data loss.
We send multiple email reminders with instructions after you cancel, and the plugin itself tries to block you from deactivating before you’ve disconnected. But you should still handle this step yourself to be safe.
How to Properly Disconnect Before Deactivating
- Go to the Infinite Uploads plugin settings page in your WordPress admin on each connected site.
- Click the Download & Disconnect button.
- The plugin will download any files that only exist in the cloud back to your server, then disconnect from the Infinite Uploads service. After that, you can safely deactivate and delete the plugin from the WordPress dashboard.
You need to do this on every site that’s connected to your Infinite Uploads account. If you have 5 sites connected, disconnect each one individually. Disconnecting a site does not cancel your Infinite Uploads account & subscription.
What Happens to Your Cloud Files After Cancellation
After you cancel, your files in our cloud storage are scheduled for deletion. We don’t delete them immediately. You’ll receive multiple emails with reminders and instructions before anything is removed. But once that deletion window passes, the files are gone for good.
Billing Issues and Blocked Uploads
If there’s a billing issue with your account (expired card, failed payment, etc.), uploads to the cloud will be blocked and your CDN may be disabled. You’ll see a warning notice in your WordPress admin. To fix it, visit infiniteuploads.com/account/billing/ and resolve the payment issue. After fixing it, click “Already fixed?” in the plugin notice or refresh your account data to restore normal operation.
What Gets Removed When You Uninstall
When you delete the Infinite Uploads plugin from WordPress, it removes all plugin options and settings from your database, removes the scheduled sync cron job, and drops the infinite_uploads_files database table. Your site ID is preserved, but everything else is cleaned up. Your actual media files are not affected by uninstalling the plugin, as long as you’ve already disconnected and downloaded them.
Need Help?
If you’re having trouble disconnecting or cancelling, open a support ticket. We’ll help you through it.